What is Customer Service? Before we define customer let us define a customer and service. A Customer is a person who buys a product or service. A customer may not…

HOSPITALITY PERSPECTIVES

October 15, 2015 0

Understanding your customers Understanding your customers is the key to giving them good service. Great customer care entails delivering what you promise but also involves knowing your customers so well…

Changing Attitude

October 5, 2015 0

Last week I shared lunch with Yeho, a childhood friend I last met in Zimbabwe in the 60s. He is now a senior marketing executive with one of the largest…