In a bid to continue serving you to the best of our ability and to your complete satisfaction, TSM carried out a survey to which our readers were invited respond.…

From unique African print shelving to vibrant colored textiles and ready-made outfits, Claudine Uwamahoro’s shop is undoubtedly captivating, leaving even mere passer bys curiously impressed. To top it all, Claudine’s…

TSM Conversations at High Tea The ServiceMag’s commitment to improving customer service in Rwanda has continued to grow over the years. In addition to producing an educative quarterly magazine that…

Hurray ; we are seven years. What started on March 2010 as a mere hobby has become a journey of a lifetime. Because improving service is our main raison d’être,…