Exceptional customer care starts with first understanding customer care. There is no single definition of customer care. The main reason is that customer care is often seen as a performance…

Le Bistro, Gisenyi

June 9, 2012 0

“The prices were slightly above average… but the service considerably made up for it.” Le Bistro is located on the top floor of a hotel (of the same name), overlooking…

Chaque fois que je parle du Bénin aux gens de l’Afrique de l’Est, je suis surprise par leur manque de connaissance générale sur cette partie de l’Afrique de l’Ouest. Quelques…