Under the theme “a new commitment, a new promise and a new vision,” Intersec Security has rebranded to ISCO Intersec Security, and in doing so has streamlined, digitized and centralized its systems to ensure more efficient and timely service delivery.
A noticeably unique aspect of this rebrand is the roll-out of a new team of corporate guards trained in both customer service & security, a sought after need in the corporate community.
General Manager, Vincent Gatete, believes that this team will reinforce the link between security & customer service.
“As a corporate, it is vital that all the touchpoints your customers interact with are aligned with your business setting. The guard is a part of this setting. This is why we have invested in the new Administrative & Security Reception Guards team by training them on both customer service & security to adopt to the corporate environment. We have also changed their uniform to proper corporate suits,” says Gatete.
The company has also invested in developing its internal systems, employees and adding value through innovative new services to keep up with the growing demands of today’s modern customer.
In addition to the new Administrative & Security Reception Guards, the company now also offers courier and logistic services backed by a fully digitized tracking system; 4G enabled security systems such as IP video surveillance cameras; and can boast of highly trained security specialists who are able to provide 360 degree security solutions that go past guarding services.
“Innovation is the underlining trait in this rebrand exercise characterized by our new Corporate Guard section, the Courier & Logistics business as well as our move into the digital sector with our ISP business providing 4G/LTE connectivity as well as 4G/LTE enabled security services” adds Gatete.
By the end of 2015, ISCO will also have a new state of the art headquarters in Kigali complete with a training center, a full service cash processing center as well as a host of other facilities.
ISCO’s revamped and new services has enabled the company to reach out to a varied range of customers. It’s commitment to service delivery continues to secure its reputation as Rwanda’s most secure and trusted security company.
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