The ServiceMag’s commitment to improving customer
service in Rwanda has continued to grow over the years.
In addition to producing an educative quarterly magazine
that is distributed free to all major service providers,
corporate offices and clients, TSM runs an active social
media campaign that allows clients to voice their complaints
and compliments to service providers on the service they
receive. As a result service providers are urged to improve
as they hear from clients.
Additionally, TSM organises corporate events that bring
clients and service providers together creating networking
opportunities and offering yet more opportunities for clients
and service providers to hear from each other.
On Tuesday 12th July 2017, TSM launched yet another
product; Conversations at High Tea. The first High Tea was
held at the Kigali Marriott and brought together about 40
corporate officials. The objective of the High Tea is to bring
service providers and clients together in a comfortable
environment and a casual setting to discuss service. Guests
were requested to suggest topics they wanted to discuss
and the following were among the eight topics discussed:

1. Role of education and training
2. How to impact teams
3. Why is service different whether one is a
foreigner or not?
4. How can culture influence the level of service?”

Publisher and CEO of The ServiceMag Sandra IDOSSOU
says ‘Sitting in a small group to converse is another way of
sharing experiences. In big groups, we are not able to hear
everyone’s contribution. The topics that were not discussed
during the Conversations at High Tea will be dealt with in
upcoming publications. Besides, Rwanda produces some of
the best tea and coffee, so it is also a good opportunity to
sample some of the best products in town.’
The High Tea provides a different setting to discuss a serious
issue and breaks the monotony of workshops and trainings.
Hopefully, this will be an opportunity where service provides
learn from each other; a stessfree feedback session and
an encouragement for all to do better that will contribute
further to improving customer service in Rwanda.

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