“If a man is called to be a street sweeper, he should sweep streets even as a Michaelangelo painted, or Beethoven composed music or Shakespeare wrote poetry. He should sweep streets so well that all the hosts of heaven and earth will pause to say, ‘Here lived a great street sweeper who did his job well’.”-Martin Luther King Jr.

I am often asked if service excellence is possible in Rwanda and in Africa, because as a continent, many argue, we have primary challenges to cater for first.

Challenges such as not having basics such as water at home for several weeks, difficulty in getting transport to office, low pay for service industry jobs renders service personnel unable to meet high expectations of service excellence.

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