TSM Issue No. 28

December 19, 2016 0

I recently read the story of Prof Haben Girma, an internationally acclaimed accessibility leader and the first Deaf-Blind Student to graduate from Harvard Law School. She is now working as…

TSM Issue No. 27

September 19, 2016 0

One of the first things I learnt while in Hospitality and Tourism school was that the tourism industry is not about selling products but rather experiences. Services are usually very…

TSM Issue No. 26

June 1, 2016 0

“If a man is called to be a street sweeper, he should sweep streets even as a Michaelangelo painted, or Beethoven composed music or Shakespeare wrote poetry. He should sweep…

TSM Issue No. 25

March 3, 2016 0

Against all odds, we have made it to our 6th anniversary. In December 2009 I was on vacation in Ghana and discovered a Human resources magazine. I read every single…

TSM Issue No. 24

December 15, 2015 0

Holding on to keep the boat afloat Over the past months, I have been working hard for a smooth transition with a new Publisher who was meant to take the…

TSM Issue No. 22

July 14, 2015 0

The ServiceMag is the only quarterly magazine with focus on service delivery in Rwanda. With a 5,000 colour copy print and a vibrant online version; it is published in 3…

TSM Issue No. 21

April 8, 2015 0

Hurray! We are five years old! I first came to Rwanda fifteen years ago and Rwanda offered me the opportunity to do things I love: write, train, consult, paint, manage…

TSM Issue No. 20

December 10, 2014 0

In three months, we will be celebrating our 5th anniversary. As I decide to take a break from publishing this magazine in March next year, all I can say is…

TSM Issue No. 19

September 17, 2014 0

Airtel has been working very hard to get grounded on the Rwandan market and we are extremely happy to share insights from their Managing Director with you. We have also…

TSM Issue No. 18

June 14, 2014 0

“Commitment means being loyal to what you said you were going to do, long after the mood you said it in has left you”.