When I started receiving my work anniversary messages on LinkedIn, I was reminded that it’s been eleven years since I opened my first training and consulting company on Customer Service.…
In a bid to continue serving you to the best of our ability and to your complete satisfaction, TSM carried out a survey to which our readers were invited respond.…
The greatest stumbling block to transforming an organization’s culture is it is not seen as a sale, and worse, those selling it (leadership) don’t see themselves as salespeople. Contrary to…
From unique African print shelving to vibrant colored textiles and ready-made outfits, Claudine Uwamahoro’s shop is undoubtedly captivating, leaving even mere passer bys curiously impressed. To top it all, Claudine’s…
Toussaint Mpoze is a Helicopter Pilot with Akagera Aviation. The 29-year-old was born second of three children. He has worked as pilot since 2007 and as Instructor pilot since 2013…
Amatwi ni imwe mu mpano y’agaciro gakomeye twahawe. Amatwi agufasha kumva bityo ugashobora kumvikana n’uwo muri kumwe. Amatwi adufasha kumba kandi akanatuma ibice by’umubiri bikorera hamwe. Igice gituma ibice…
QUESTION : J’ai créé mon entreprise et je pense qu’elle a un fort potentiel et je vois aussi la demande sur le terrain. Je redoute quand même de quitter mon emploi…
Customer service is going to be a ‘hot topic’ in Rwanda for many years to come. Somehow, we are all service providers one way or the other. We all have…
From conducting business, shopping or simply staying in touch with friends, nearly everything can be done via the internet. Unfortunately, scammers try to collect sensitive data from your web activities…
En Côte d’Ivoire il y a une pensée populaire qui dit que c’est le matin que l’on voit qui est beau, parce qu’on est apparaît sans artifice. Alors, certaines filles…