“They say it’s all in the journey, not the destination, but when you talk to people about climbing Mt Kilimanjaro, they ask: how high is it? (5895 metres or 19,340…
En tant que vendeur, votre but est d’amener votre client à dire oui avec enthousiasme à une proposition de produits ou de services qui le laissait indifférent parce qu’initialement,…
La plupart des principes qu’on considère comme modernes aujourd’hui sont en fait compris dans les adages et sagesses populaires qu’on entendait de la bouche de nos parents et grands-parents.…
Je viens d’apprendre, de manière informelle, que ma banque arrête ses opérations dans le pays. Hormis les rumeurs de blanchiment et conflit, je ne peux m’empêcher de penser que cela…
I was invited by the Kenya Marketing Board, together with several travel writers from over twenty-five countries to experience the finest tourism offers Kenya has. We were privileged to visit…
FIRST IMPRESSIONS Customers consider every officer a representative of the company. You are your company therefore a good first impression starts a positive relationship with your customers. On the other…
An Interview with the CEO
Today’s customers are shopping online more and have embraced electronic transactions. While this can be great for both businesses and consumers, e-commerce presents various challenges in terms of safely…
UMUTESI Jeanne d’Arc (56), also known by her friends as “Bisubizo” (loosely translated to mean ‘problem solver’), works as Customer Care Supervisor I&M Bank Kigali. She joined the bank’s Operations…