Gender Based Violence, a reference to physical, emotional, sexual and economic abuse still remains a major problem in the Rwandan society. Gender Based Violence, a reference to physical, emotional, sexual…
Inzozi Inziza, Butare Inzozi Inziza is a social enterprise run by the all-woman drummer group, Ingoma Nshya, as an initiative to generate additional income for their families. Inzozi Inziza is…
In the last issue I wrote about how small companies (and even big ones) can utilize social media in service delivery. Some of ‘The ServiceMag’ readers thought that I probably…
Franchement, je trouve votre magazine trop intéressant. J’apprends becaucoup et suis toujours impatiente de recevoir un nouveau numéro. Je voulais vous suggérer de faire une enquête pour voir l’impact de…
Welcome to our hub for letters to the editor and Web-exclusive features that highlight reader responses to TSM. In addition to letters to the editor, which run online and in…
ServiceMag is very concise and informative. Keep up the good work.Customer care in Africa is an area that needs addressing if we are to compete on the global platform. Odhiambo…
I strongly believe that the entry of Qatar Airways and Turkish Airlines to Rwanda will impact the fares. Although it will be tough competition it would impact service delivery by…
I cannot agree less, in a professional world were Customer care is key, employers should always look out for the major qualities, which make the best team, staff welfare should…
Rwanda’s largest food processing company, Inyange Industries to break-even in one year. Sudadi Kayitana, their MD talked to Service Mag’s Saul Butera. Q What is the current status at…
There is one thing most constant in this world, and that is change. Some of us like change. Others live (accept) with change. And others simply hate what change does…