ServiceMag is very concise and informative. Keep up the good work.Customer care in Africa is an area that needs addressing if we are to compete on the global platform. Odhiambo…
I strongly believe that the entry of Qatar Airways and Turkish Airlines to Rwanda will impact the fares. Although it will be tough competition it would impact service delivery by…
I cannot agree less, in a professional world were Customer care is key, employers should always look out for the major qualities, which make the best team, staff welfare should…
Rwanda’s largest food processing company, Inyange Industries to break-even in one year. Sudadi Kayitana, their MD talked to Service Mag’s Saul Butera. Q What is the current status at…
There is one thing most constant in this world, and that is change. Some of us like change. Others live (accept) with change. And others simply hate what change does…
I must start with a confession. I am a difficult person to work with. I am too demanding on the details. I expect people to keep the promises they make…
Pour que votre vie compte, il faut que chaque jour compte. Pour que chaque jour compte il faut pratiquer le management de soi et l’auto discipline nécessaires à la réalisation…
Ubushize ubwo natemberaga, nahuye n’umukozi wo mu ndege warimo aseka kandi w’igikundiro. Yari afite ijambo rishimishije yabwiraga hafi ya buri mugenzi. Mu kiganiro gito twagiranye, yambwiye ko ari nyina w’abana…
For those who drive, you always have a spare tyre especially when going on a long journey and yet you never hope to use it. Why bother? Then there are…
Byinshi birimo biravugwa ku byerekeye kwakira ababagana hano mu Rwanda, nanjye nifuza gutangira mvuga mbasangiza ibyavuzwe na Mahatma Gandhi. Biranshimisha ukuntu mu 1890, Gandhi yari yarumvise agaciro k’abakiriya. N’ubwo Gandhi…