L’Excellence peut qualifier l’organisation de nos évènements au Bénin Je sors à l’instant du FORIMA 2018, le Forum de l’Innovation Made In Africa qui a été organisé du 31/05/18 au…
C’est aux Africains de promouvoir l’Art et l’Artisanat Africains Kossi fait partie de la dernière génération de tisserands de sa famille. Son grand père fut un des talentueux tisserands dans…
Created in 2011 in Lubumbashi – DRC by Mr. Monga Sylva, ITM started mainly as a training company registered as ‘International Training & Motivation s.a.r.l.’ with the aim to achieve…
TSM Conversations at High Tea The ServiceMag’s commitment to improving customer service in Rwanda has continued to grow over the years. In addition to producing an educative quarterly magazine that…
What started as Imprimerie de Kigali in 1984 is today a leading company in the printing industry in Rwanda. It was renamed Printex in 2010, after the new Managing Director…
Announcing The Service Mag challenge – June 2017 Win Fabulous Prizes with #TSMChallenge discussing #howtoimproveservice. The Service Mag will run a TSM Challenge throughout the month of June. Fabulous prizes…
Hurray ; we are seven years. What started on March 2010 as a mere hobby has become a journey of a lifetime.Because improving service is our main raison d’être, we…
An Interview with the CEO
Have you ever driven up to an Engen Filling station and wondered why you were treated as royalty? If you haven’t, try it the next time you need a refill…
There was once a time when retail banking was a breeze for the bankers. It looked that way at least. Everyone who wanted to tap into formal financial services or…