It takes 12 positive experiences to make up for one unresolved negative experience, R NEWELL-LEGNER Anyone who has purchased an item or a service knows what good customer service is.…
Understanding your customers Understanding your customers is the key to giving them good service. Great customer care entails delivering what you promise but also involves knowing your customers so well…
Last week I shared lunch with Yeho, a childhood friend I last met in Zimbabwe in the 60s. He is now a senior marketing executive with one of the largest…
I have been meaning to write this article for some time but it was not until I read a Facebook post from a friend that I decided to finally get…
Rwanda’s leading business magazine, The SERVICEMAG unveiled a list of top service providers in the country following a customer satisfaction survey. Multi- award winning Nyungwe Forest Lodge scooped the top…
Jerry Were Hospitality Operations ManagerNyungwe Forest Lodge He stops to welcome a couple back from their hike and listen to them excitedly recount…