Enfin une expérience positive dans un hôpital public au Bénin Je dois avouer que comme probablement beaucoup d’entre vous, j’ai une peur bleue de me retrouver dans un hôpital au…
In a bid to continue serving you to the best of our ability and to your complete satisfaction, TSM carried out a survey to which our readers were invited respond.…
From unique African print shelving to vibrant colored textiles and ready-made outfits, Claudine Uwamahoro’s shop is undoubtedly captivating, leaving even mere passer bys curiously impressed. To top it all, Claudine’s…
Toussaint Mpoze is a Helicopter Pilot with Akagera Aviation. The 29-year-old was born second of three children. He has worked as pilot since 2007 and as Instructor pilot since 2013…
TSM Conversations at High Tea The ServiceMag’s commitment to improving customer service in Rwanda has continued to grow over the years. In addition to producing an educative quarterly magazine that…
What started as Imprimerie de Kigali in 1984 is today a leading company in the printing industry in Rwanda. It was renamed Printex in 2010, after the new Managing Director…
Announcing The Service Mag challenge – June 2017 Win Fabulous Prizes with #TSMChallenge discussing #howtoimproveservice. The Service Mag will run a TSM Challenge throughout the month of June. Fabulous prizes…
Hurray ; we are seven years. What started on March 2010 as a mere hobby has become a journey of a lifetime.Because improving service is our main raison d’être, we…
At 24 years, Dominique Uwase Alonga is the founder and CEO of Imagine We Rwanda, a publishing company which has the vision to promote the reading and creative writing…
Many brands are doing a lot of solo run instead of building strong affinity, moving along in their journey with the millennia generation; still focusing, doing stuff which appeals…