DEUX ENTREPRISES DANS UNE SEULE, RÉSOUDRE LA COMMUNICATION INTERNE Par Jean-Bosco NDIKUMANA Les investigations faites dans une entreprise de production de divers articles au Burundi se traduisent ainsi : dans…
Or the Myth of Cost Reduction versus Profitability IncreaseBy Robert Nsinga If you don’t know your customers, in executing a social-centered CRM how do you tell you’ve had enough business…
Sandra Idossou writes about how to be a Better Customer In Rwanda’s vibrant economy today, there is competition almost in every sector and many business owners are putting in…
Ubwo mperutse kujya gukoresha igitabo, icapiro ryagishyizeho amabara atandukanye n’ayo nari nababwiye. Mpamagaye umwe mu bakora muri icyo kigo, icyo yashoboye kumarira ni ukumbwira ko abimenyesha umuyobozi we. Ubwo mperutse…
Fight for your Rights…but you have to know them first! In a four part series, The Service Mag looks at consumer protection in Rwanda, How to Complain (and get what…
Kigali International Arbitration Centre (KIAC) has stimulated Rwanda’s steady rise to becoming a regional hub for arbitration and other alternative dispute resolution (ADR) mechanisms. The Secretary General, Mrs. Bernadette…
Waba ukora mu kigo gishinzwe ibijyanye no gufata neza abakiriya cyangwa se ukora mu kadukuru iyo mu mudugudu iwanyu. Iyo abakiriya binjiye bwa mbere mu iduka cyangwa mu biro, abantu…
Beaucoup trop souvent, j’ai entendu l’adage « Attitude is Everything ». Oui l’attitude est importante mais elle n’est pas tout. Elle doit être un atout pour vous permettre de réussir…
On my first job as a life insurance agent I had just landed my biggest prospect to date, then. I was now in his office, this Chief Engineer of a…
Rwanda’s largest food processing company, Inyange Industries to break-even in one year. Sudadi Kayitana, their MD talked to Service Mag’s Saul Butera. Q What is the current status at…