There is one thing most constant in this world, and that is change. Some of us like change. Others live (accept) with change. And others simply hate what change does…
Pour que votre vie compte, il faut que chaque jour compte. Pour que chaque jour compte il faut pratiquer le management de soi et l’auto discipline nécessaires à la réalisation…
J’ai relevé un sérieux problème dans notre pays qui affecte gravement la qualité des services et affecte également la longévité de tout business… Ce problème s’appelle: LA CONSTANCE! En anglais…
Ubushize ubwo natemberaga, nahuye n’umukozi wo mu ndege warimo aseka kandi w’igikundiro. Yari afite ijambo rishimishije yabwiraga hafi ya buri mugenzi. Mu kiganiro gito twagiranye, yambwiye ko ari nyina w’abana…
For those who drive, you always have a spare tyre especially when going on a long journey and yet you never hope to use it. Why bother? Then there are…
Byinshi birimo biravugwa ku byerekeye kwakira ababagana hano mu Rwanda, nanjye nifuza gutangira mvuga mbasangiza ibyavuzwe na Mahatma Gandhi. Biranshimisha ukuntu mu 1890, Gandhi yari yarumvise agaciro k’abakiriya. N’ubwo Gandhi…
Have you noticed how easy it for people to update their status on Facebook? Check their inbox? Expect their salary? And have you noticed how difficult it is for them…
When you’re setting a tight budget and money is strictly prioritised, service organisations and especially public service organisations should focus more and more on feedback from their customers to make effective and…
Customer Service: Two words that can mean the difference between keeping customers and losing them to competitors; the difference between a good reputation and a poor one; the difference…
Those who truly recognize and appreciate the reason why customer service and care in Rwanda, unlike her neighbors, requires campaigns, may know or not know, that ultimately, the awareness…