Sheryl Sandberg the Chief Operating Officer of Facebook in her celebrated book Lean In: Women, Work and the Will to Lead, talks about how women are unintentionally holding themselves back…
En tant que vendeur, votre but est d’amener votre client à dire oui avec enthousiasme à une proposition de produits ou de services qui le laissait indifférent parce qu’initialement, cela…
Smoking is a health hazard not only to the smoker but also to others in the smoker’s vicinity. Tobacco smoke contains several chemicals of which nicotine is the main ingredient…
Il n’existe rien de plus douloureux que le changement. Et la plupart du temps l’homme et les systèmes y sont réfractaires. C’est l’histoire du crabe : mettez-en un dans un…
Last week I shared lunch with Yeho, a childhood friend I last met in Zimbabwe in the 60s. He is now a senior marketing executive with one of the largest…
“Kutita kuri tweet y’umukiriya ntaho bitaniye no kwanga kwitaba telefone ye cyangwa gusubiza email ye”: Lucy Kiruthu, impuguke mu icungamutungo n’umutoza ku kwakira abakiriya. Kutita ku mukiriya ni rimwe mu…
Catherine Nelson, global Vice President for Leadership and Customer Loyalty from Franklin Covey International, 12 year veteran of leadership and customer loyalty, says leadership is simply influence – the ability…
RCAA: Upgrade of Kigali International Airport in line with planned Bugesera Airport By TSM Reporter Over the past few months, the Rwanda Civil Aviation Authority has been carrying out a…
When I was student at University of Rwanda College of Medicine and Health Sciences, one of our lectures used to say: “a good physician is not judged by the scores…
I received a frenzied call from a friend. Before I could ask what was going on, she had started recounting her horrible customer experience with an otherwise well reputed hotel…