Hurray ; we are seven years. What started on March 2010 as a mere hobby has become a journey of a lifetime.Because improving service is our main raison d’être, we…
A career as a marketer in the Telecom industry: What does it take to stay ahead of the game? The marketing department of every telecom company has…
Whether you are a small business that is just starting out or you are a large business that wants to leverage its appeal to a broader audience, you need to…
Rwanda’s Vision 2020 of transforming the economy from an agrarian nature to a knowledge-based one has been a remarkable one. One of the key milestones on this journey has been…
Over the years, the Information Communication Technology (ICT) sector in Rwanda has evolved, with more institutions adopting better technologies to serve Rwandans better. In this issue, the Minister of…
Je viens d’apprendre, de manière informelle, que ma banque arrête ses opérations dans le pays. Hormis les rumeurs de blanchiment et conflit, je ne peux m’empêcher de penser que cela…
FIRST IMPRESSIONS Customers consider every officer a representative of the company. You are your company therefore a good first impression starts a positive relationship with your customers. On the other…
I have an issue with loan management officers who mislead people (maybe expecting something) and so doing they discourage clients from doing businesses and deprive their employers of these transactions.…
Rwanda boasts of more than 17 licensed commercial banks with over 416 credit saving institutions (UMURENGE Saccos). The findings from the FinScope Rwanda 2016 survey revealed that financial inclusion was…
The ServiceMag is offering business owners, CEOs, Managers, top influencers, government officials, customers, citizens and the general public yet another opportunity to communicate, engage and improve service delivery in both…