Inzozi Inziza, Butare Inzozi Inziza is a social enterprise run by the all-woman drummer group, Ingoma Nshya, as an initiative to generate additional income for their families. Inzozi Inziza is…
Too infrequently do good business people get the praise they deserve. We are often quick to criticize and complain about the negative experiences we have with the service industry. However,…
Avez-vous déjà été dans un endroit si joli qu’il aurait été égoïste de le savourer seule? C’est exactement ce qui m’est arrivée cette semaine à Kigali. Et pourtant rien ne…
When was the last time you rewarded yourself for all your hard work? If you have not got into the practice of taking a break and treating yourself well, it…
Exceptional customer care starts with first understanding customer care. There is no single definition of customer care. The main reason is that customer care is often seen as a performance…
Mon travail et ma situation familiale m’obligent à voyager souvent. Mes vrais partenaires dans l’organisation de ces nombreux déplacements sont les agences de voyage ou les compagnies aériennes. A Kigali,…
Sometimes really good customer service is difficult to find. So when you do receive it, it makes you want to tell people about it. My Macbook Pro busted right when…
Uko byaba bimeze kose, kwakira abakugana mu biro bitandukanye, mu mangazini, mu maduka, biracyari kure nk’ukwezi. Abantu benshi usanga batita ku kwakira neza ababagana kandi ari ibintu byoroshye rwose ndetse…
Je suis une cliente régulière de Kenya Airways mais mon dernier voyage entre Paris et Brazzaville me donna un goût amer que je me demande si j’aurais encore le courage…
“The prices were slightly above average… but the service considerably made up for it.” Le Bistro is located on the top floor of a hotel (of the same name), overlooking…