Q&A A Gynecologist Responds to Popular Questions on Contraceptive Use in Rwanda In Rwanda, the contraceptive prevalence rate is 45 percent and unmet needs for Family Planning are 19 percent,…
Too infrequently do good business people get the praise they deserve. We are often quick to criticize and complain about the negative experiences we have with the service industry. However,…
Avez-vous déjà été dans un endroit si joli qu’il aurait été égoïste de le savourer seule? C’est exactement ce qui m’est arrivée cette semaine à Kigali. Et pourtant rien ne…
When was the last time you rewarded yourself for all your hard work? If you have not got into the practice of taking a break and treating yourself well, it…
This 11th issue introduces a new ICT Column and includes many different articles in English, French and Kinyarwanda. Our Cover story celebrates 14 years for MTN in Rwanda with CEO…
Exceptional customer care starts with first understanding customer care. There is no single definition of customer care. The main reason is that customer care is often seen as a performance…
Bakoresha, mwubahirize amasezerano mwagiriye abakozi banyu Mpereye ku bunararibonye mu kazi, nabonye ko abakozi b’ahantu runaka bagira uruhare rukomeye mu kwinjira amafaranga kwaho. Mu bihe bitandukanye, iyo ubonye abikorera bahomba,…
La quête d’un emploi relève souvent d’un vrai parcours de combattant pour beaucoup. Pas assez d’expériences, trop diplômés, personne n’est épargné. Toutefois, même si beaucoup se plaignent de l’exigence des…
Without going into theory, let me start by saying that there are many different types of management styles as perhaps you may have experienced yourself throughout your working life. The…
When you’re setting a tight budget and money is strictly prioritised, service organisations and especially public service organisations should focus more and more on feedback from their customers to make effective and…