Cynthia is the Program Manger Rwanda Broadcasting Agency Youth Radio Station – Magic FM Cynthia is the first born of three. She can hold a conversation with just about anyone…
The ServiceMag is the only quarterly magazine with focus on service delivery in Rwanda. With a 5,000 colour copy print and a vibrant online version; it is published in 3…
“Kutita kuri tweet y’umukiriya ntaho bitaniye no kwanga kwitaba telefone ye cyangwa gusubiza email ye”: Lucy Kiruthu, impuguke mu icungamutungo n’umutoza ku kwakira abakiriya. Kutita ku mukiriya ni rimwe mu…
I have been meaning to write this article for some time but it was not until I read a Facebook post from a friend that I decided to finally get…
Catherine Nelson, global Vice President for Leadership and Customer Loyalty from Franklin Covey International, 12 year veteran of leadership and customer loyalty, says leadership is simply influence – the ability…
Dressed in his maroon bow-tie, which seems to be the new management dress code at Sonarwa General Insurance, Soji Emiola, the insurer’s Managing Director has a new vision for insurance…
Social media is here to stay. Therefore, it is in your interest to stay relevant. People will follow you if there is something useful or valuable they can learn from…
If you put a frog in a vessel of water and start heating the water, the frog is able to adjust its body temperature as the temperature rises. It keeps…
After completing my bachelors at university, I was determined not to get a job. I encouraged my close friends to join me in starting a company. They agreed and we…
Customer feedback is a very important aspect of business management. Every business should pay attention to what customers have to say about their services.However, simply getting the feedback isn’t enough;…