I was invited by the Kenya Marketing Board, together with several travel writers from over twenty-five countries to experience the finest tourism offers Kenya has. We were privileged to visit…
FIRST IMPRESSIONS Customers consider every officer a representative of the company. You are your company therefore a good first impression starts a positive relationship with your customers. On the other…
An Interview with the CEO
Today’s customers are shopping online more and have embraced electronic transactions. While this can be great for both businesses and consumers, e-commerce presents various challenges in terms of safely…
UMUTESI Jeanne d’Arc (56), also known by her friends as “Bisubizo” (loosely translated to mean ‘problem solver’), works as Customer Care Supervisor I&M Bank Kigali. She joined the bank’s Operations…
Tous les chefs d’entreprise et responsables de PME sont unanimes pour dire que la gestion et l’optimisation de la trésorerie constituent l’un de leurs défis majeurs. Il suffit de quelques…
Sheryl Sandberg the Chief Operating Officer of Facebook in her celebrated book Lean In: Women, Work and the Will to Lead, talks about how women are unintentionally holding themselves back…
Does STAR MEDIA care to satisfy clients? Are they happy with the way they work or is it a strategy to swindle people? After paying for a monthly package, I…
I have an issue with loan management officers who mislead people (maybe expecting something) and so doing they discourage clients from doing businesses and deprive their employers of these transactions.…
Rwanda boasts of more than 17 licensed commercial banks with over 416 credit saving institutions (UMURENGE Saccos). The findings from the FinScope Rwanda 2016 survey revealed that financial inclusion was…