Exceptional customer care starts with first understanding customer care. There is no single definition of customer care. The main reason is that customer care is often seen as a performance…
Bakoresha, mwubahirize amasezerano mwagiriye abakozi banyu Mpereye ku bunararibonye mu kazi, nabonye ko abakozi b’ahantu runaka bagira uruhare rukomeye mu kwinjira amafaranga kwaho. Mu bihe bitandukanye, iyo ubonye abikorera bahomba,…
La quête d’un emploi relève souvent d’un vrai parcours de combattant pour beaucoup. Pas assez d’expériences, trop diplômés, personne n’est épargné. Toutefois, même si beaucoup se plaignent de l’exigence des…
Without going into theory, let me start by saying that there are many different types of management styles as perhaps you may have experienced yourself throughout your working life. The…
When you’re setting a tight budget and money is strictly prioritised, service organisations and especially public service organisations should focus more and more on feedback from their customers to make effective and…
Rwanda’s population growth rate is among the highest in Africa currently at 2.9 percent. Based on the NISR National Population Projections (July 2009) Rwanda’s population in 2012 is estimated at…
Last year we commissioned a marketing company to conduct a survey for The ServiceMag. We were amazed by the results as we discovered that our ‘Entrepreneurship’ section attracted 68 percent…
This 10th issue brings on 36 different articles in English, French and Kinyarwanda. Our Cover story features the Rwanda Social Security Board with their drive on Customer care Improvement in…
This first issue of 2012 bring you more than 30 articles with the entry of South Africa Airways in Rwanda. Clare Akamanzi, COO of RDB talks about investment climate in…
This new issue has on the cover Nakumatt Rwanda who won a Customer Care award. Click on the Cover below to launch a pop up window to read the…