In December 2009 I was on vacation in Ghana and discovered a Human resources magazine. I read every single page and when I got back to Rwanda, I decided I…
Over the past months, I have been working hard for a smooth transition with a new Publisher who was meant to take the ServiceMag to the next level of growth.…
I first came to Rwanda fifteen years ago to offer training on Quality of Service at the then Accor Hotel, Novotel Umubano. It was a short visit, only a week…
I met Graham, a young Kenyan aged probably 22 on a Matatu recently in Mombasa. He jumped on the bus while it was still moving and then realized there was…
Africa is indeed the fastest growing economy today If you are in doubt, just look at all the summits around the globe to which our leaders are now invited. The…
Victor opened a new business that did exceptionally well the first few months. It was the place to be for most young people in his area. But then, sales…
WHAT DOESN’T KILL YOU MAKES YOU A STRONGER ENTREPRENEUR?We live in a world where we are constantly told that nothing is easy and that when life takes us through…
I must start with a confession. I am a difficult person to work with. I am too demanding on the details. I expect people to keep the promises they make…
Last year we commissioned a marketing company to conduct a survey for The ServiceMag. We were amazed by the results as we discovered that our ‘Entrepreneurship’ section attracted 68 percent…
Joseph was a brilliant student who passed all his exams with flying colours. His dream was to become a doctor to save the lives of people in his community.…