MTN RWANDA, KEEP IT UP!!!
MTN Rwanda has rewarded me with platinum membership
card. I am here in the Pearl Lounge at Kigali International
Airport airport enjoying free Wifi, coffee, snacks, great service,
sports updates on DSTV courtesy of MTN. Keep it up! Guys at
Canterbury, London, Leicester and the birdfair…see u soon.
MUGISHA Davidson

EXCELLENT SERVICE A JAVA CAFÉ (KIGALI
HEIGHTS)
Je suis allée a Java Café pour prendre un café avec mes amis.
Arrivée la bas, j’ai été accueilli par une charmante demoiselle
appelée VANESSA toute souriante. Elle a toute de suite emmené
le Menu et a pris nos commandes, quelle surprise de voir que
quelques minutes plus tard nos commandes étaient déjà la.
J’étais vraiment émue de la rapidité de leur service. Bon
courage a toute l’équipe de JAVA.
JOANA

KIGALI SERENA HOTEL, TOUJOURS UN
SERVICE D’EXCELLENCE
Je me rends souvent au Serena pour diverses affaires (réunions,
déjeuners, cocktails,…). De l’entrée (agent de sécurité) jusqu’au
serveur sont très courtois. Je ne cesse de m’en étonner. Parmi
tous les hôtels dans lesquels j’ai séjourné, Serena est l’unique
en matière de service d’excellence.
Toutes mes sincères félicitations.
EMMANUEL

AKAZI KANOZE MURI IMMIGRATION
Naganye icyicaro cya Immigration ku Kacyiru gushaka
urupapuro rw’inzira rw’umwana wanjye. Mbanza kubaza
ibisabwa maze mpabwa ibisobanuro bihagije. Maze
gukusanya ibikenewe,nerezayo ndabisiga,bansezeranya
ko bazampamagara kuza gutora icyangombwa. Ntihatinze
nzakukibona mu gihe cyari cyatanzwe. Ndashima cyane cyane
abakozi bose ba Immigration,muri Inyangamugayo.
INGABIRE

EXCELLENT SERVICE AT RRA!!!
I went to RRA requesting a tax clearance certificate to submit
a tender. When I got there, I was told that I had an arrear. I
brought the proof of the payment as requested, RRA verified
that the payment was made on time and the bank reversed
the transaction. I went to the bank to seek clarification. Finally,
I take the proof to the Commissioner of Domestic Taxes who
approved my tax clearance on time. My sincere thanks goes to
the Commissioner of Domestic Taxes for his professionalism.
Keep it up!
GWIZA CLARISSE

IBYIZA BYA #HirwaUgwize na BPR
#HirwaUgwize na BPR ni uburyo bwatangijwe na BPR
bugamije gukangurira abantu kwizigamira, aho ubitsa
(wizigamira) amafaranga akagira amahirwe yo gutsindira
ibihembo byinshi bitandukanye bitangwa na BPR, muri uko
gukangurira abantu Hirwa Ugwize na BPR kandi hatangwa
ibihembo kubakiriya bakurikira imbuga nkoranya mbaga za
BPR aho usabwa gukunda, gutanga no gusangiza abandi
ibyiza bya Hirwa Ugwize na BPR aho rero umunyamahirwe
atsindira ibihumbi ijana (100,000Rwf) akaba ari njye wabaye
umunyamahirwe wa mbere wayatsindiye byaranshimishije
cyane kuburyo banyakiriye, serivisi bampaye zaranyuze
kuburyo ayo mafaranga natsindiye nzayabyaza umusaruro
akangirira akamaro nkiteza imbere.
Kubera ibyiza byinshi BPR ituzanira nka promosiyo zirimo iyi ya
Hirwa Ugwize na BPR ndakangurira abasomyi b’ikinyamakuru
Service Magazine n’abandi bose kugana Banki y’abaturage
(BPR) bagafunguza konti bakizigamira dore ko ari ni ubuntu
bityo bagahirwa bakanagwiza, Genda Hirwa Ugwize na BPR
waziye igihe pe!
Maniraguha Albert.

APPLAUSE TO KCB REMERA BRANCH MANAGERKCB

Remera branch manager is one of the most professional
bankers I have ever met. She exudes customer care, is so
kind to staff yet, making them feel greatly valued, yet firm
enough when a reprimand is necessary. She will excel
further, no doubt about it. I met her in her office at Gisementi,
Remera, Sunday morning Aug 28. I was giving her feed
back regarding one of her staff who had just left a customer
fuming after failing to render a simple service required of the
staff. Her intervention was world class. Bravo Nicole.
Ignatius Kabagambe

KWIFURIZA ISABURU NZIZA
Nagize isabukuru ukwezi gushize mu ma tariki ya mbere.
Naricuye nsanga MTN yanyohereje ubutumwa bunyifuriza
Isabukuru nziza,numvise binkoze ku mutima cyane. Ndashima
cyane biturutse ku mutima MTN kuba yaranzirikanye.
MARIE-ALINE

PLEASANT FLIGHT ON RWANDAIR
I flew Rwandair from Lagos to Johannesburg on 25 Aug. With
a very short transit time in Kigali and the rush not to miss the
flight I left my precious Apple watch in the security screening
tray. I only realized this after takeoff when I wanted to record
the actual takeoff time. Frustrated, I drew the attention of
the Purser on board who took my details and assured me it
would be found and kept for me. A friend I met in J’burg also
said ‘ If it is Kigali you surely will get it back’ I arrived Kigali
this morning and without much confidence and to fulfill all
righteousness, I approached one security supervisor who ask
me some standard test questions, checked the records and
returned with the most pleasing response… ‘We have your
watch in the safe and I have asked for them to go get it’. I was
so happy…. being addicted to my precious watch. To the glory
of God I have my watch back!
For me I am moved more by the testimony of the 2 persons
about the people of Rwanda and the country. I just love this
country!!!! My people please hold me before I ‘PORT’oooooo.
By the way I recommend Rwandaair to u all. Yinka thanks for
letting me into the secret of this growing pride of Africa.
Elanye
Nigeria