The challenges of this age are as complex as the age itself. Online crisis has become part of what we must live with. Shrewd Community or Public Relations Manager must…
Cynthia is the Program Manger Rwanda Broadcasting Agency Youth Radio Station – Magic FM Cynthia is the first born of three. She can hold a conversation with just about anyone…
The ServiceMag is the only quarterly magazine with focus on service delivery in Rwanda. With a 5,000 colour copy print and a vibrant online version; it is published in 3…
“Kutita kuri tweet y’umukiriya ntaho bitaniye no kwanga kwitaba telefone ye cyangwa gusubiza email ye”: Lucy Kiruthu, impuguke mu icungamutungo n’umutoza ku kwakira abakiriya. Kutita ku mukiriya ni rimwe mu…
I have been meaning to write this article for some time but it was not until I read a Facebook post from a friend that I decided to finally get…
I first came to Rwanda fifteen years ago to offer training on Quality of Service at the then Accor Hotel, Novotel Umubano. It was a short visit, only a week…
Hurray! We are five years old! I first came to Rwanda fifteen years ago and Rwanda offered me the opportunity to do things I love: write, train, consult, paint, manage…
Catherine Nelson, global Vice President for Leadership and Customer Loyalty from Franklin Covey International, 12 year veteran of leadership and customer loyalty, says leadership is simply influence – the ability…
Dressed in his maroon bow-tie, which seems to be the new management dress code at Sonarwa General Insurance, Soji Emiola, the insurer’s Managing Director has a new vision for insurance…
Social media is here to stay. Therefore, it is in your interest to stay relevant. People will follow you if there is something useful or valuable they can learn from…