La première impression compte ; valable aussi pour un entretien d’embauche Vous n’aurez jamais une deuxième chance de faire bonne impression. Capitalisez donc sur la toute première. Cette pensée est…
En tant que vendeur, votre but est d’amener votre client à dire oui avec enthousiasme à une proposition de produits ou de services qui le laissait indifférent parce qu’initialement, cela…
C’est dans les locaux de la Rwanda Broadcasting que j’ai rendez-vous avec Davy-Carmel Ingabire. Installé à Kigali depuis quelques mois, ce Burundais de 28 ans, produit et présente une des…
Smoking is a health hazard not only to the smoker but also to others in the smoker’s vicinity. Tobacco smoke contains several chemicals of which nicotine is the main ingredient…
Fine Dining Made Finer: 1. Ask Questions. It’s the wait-staff’s job to know what’s good, what pairs well with what you’re in the mood for, and what specials the kitchen…
One of the first things I learnt while in Hospitality and Tourism school was that the tourism industry is not about selling products but rather experiences. Services are usually very…
ISCO at the forefront of career development and increased employee value With the knowledge that career development is key towards company growth, Rwanda’s leading Security Company, ISCO – Intersec Security…
What is Customer Service? Before we define customer let us define a customer and service. A Customer is a person who buys a product or service. A customer may not…
Customers will forget what you told them, but they won’t forget how you made them feel. Every entrepreneur, company and organisation will agree that customers are the lifeblood of every…
Following your passion is the key to finding your potential. You will not achieve the latter without pursuing the former.—John C. Maxwell We have all heard the advice, ‘Find something…