MTN RWANDA, KEEP IT UP!!! MTN Rwanda has rewarded me with platinum membership card. I am here in the Pearl Lounge at Kigali International Airport airport enjoying free Wifi, coffee,…
WASAC, PLEASE SEND WATER!!! We often talk about service delivery for purposes of efficiency and customer satisfaction, my residential area (Samuduha Kanombe) has been without running water in anyone’s house…
I met Emmanuel last time at this bank and complained about the fact that I was not receiving my bank statements. Just like the staff, I had in the past…
Have you ever realized that your business needs an online presence? It is absolutely essential. Can you guess why? Even if your company does not conduct business online, customers and…
One may ask, why authenticity? The simple answer is that most people say what others want to hear rather than what they really feel. The reasons for this are many…
Marie Francine is the jovial always welcoming Customer Service Head, at BPR. She has worked with BPR for two and a half years but has experience spanning over a longer…
Created in 2011 in Lubumbashi – DRC by Mr. Monga Sylva, ITM started mainly as a training company registered as ‘International Training & Motivation s.a.r.l.’ with the aim to achieve…
What is the first impression clients have of your brand? When a customer accidentally meets a brand, a powerful brand ensures he/she will always think of that business whenever he/she…
Si vous êtes parents comme moi, vous avez certainement remarqué que nous sommes de plus en plus dépassés par nos enfants. Alors, consciemment ou inconsciemment, on laisse leur éducation aux…
Vous connaissez certainement l’histoire de la poule aux oeufs d’or. C’est l’histoire d’un fermier qui fit fortune grâce à une des poules qui pondait tous les matins un oeuf en…