Over the past months, I have been working hard for a smooth transition with a new Publisher who was meant to take the ServiceMag to the next level of growth.…
Holding on to keep the boat afloat Over the past months, I have been working hard for a smooth transition with a new Publisher who was meant to take the…
Il n’existe rien de plus douloureux que le changement. Et la plupart du temps l’homme et les systèmes y sont réfractaires. C’est l’histoire du crabe : mettez-en un dans un…
It’s not as easy as you think! If you’re someone who is uneasy about complaining or simply just not very good at it, this is for you. We all deserve…
The customer is always right concept is the foundation for most successful businesses. When a business deals with products or services it enjoys monopoly then a business can dominate the…
There is nothing more important for a contact center or any business than providing good quality service. Excellent customer service can help attract positive feedback and improve a company’s revenue.…
Deutsche Post DHL Group (DPDHL Group), the world’s leading mail and logistics service provider, has taken a big step in showing its long term commitment to the Rwandan market by…
It takes 12 positive experiences to make up for one unresolved negative experience, R NEWELL-LEGNER Anyone who has purchased an item or a service knows what good customer service is.…
Understanding your customers Understanding your customers is the key to giving them good service. Great customer care entails delivering what you promise but also involves knowing your customers so well…
Apart from RwandAir, one of the new African Airlines I am very proud of is Ecair, the national transporter of Congo Brazzaville. Headed by a super intelligent woman, this airline…